04How it works

We go live one week from the day you sign.

Most owners assume handing off their phones takes months of setup. It takes a week. One call, a playbook written around your operation and your accounts, a real test run, and then the night shift is ours.

The handoff, step by step

Here's how the first week actually goes.

1

Sign & kickoff

Day one. You accept the proposal, we get on the phone, and your go-live date is on the calendar before we hang up.

2

Playbook build

Next, we write down how your operation actually runs. Your drivers, your accounts, what your customers should be told and what they shouldn't, your escalation order, what counts as a 2 a.m. wake-up call and what waits until morning. Your rules, on paper.

3

Connect & test

We set up call forwarding and system access, then run a live test call end to end. You hear exactly what your customers will hear before a single real call comes in.

4

Go live

One week after you signed, you forward the phones at close and go home. Your first morning report is in your inbox before your day shift walks in.

The standards the desk runs on

Answered fast. 3 rings / 20 seconds target, in your greeting, whether it's a driver or a customer.
Your rules. Everything runs off your written playbook, never a generic script.
Right person woken. Your escalation matrix decides who gets the 2 a.m. call, and who doesn't.
Everything logged. Time-stamped call log and a written report every morning.

Start the clock on that week.

Answer a few questions about your operation and you'll see your estimated monthly range instantly, then an exact proposal within 24 hours. Heading into a busy season, tell us and we'll move you up.

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