02Coverage
We cover your phones from your close to your open, seven nights a week, plus full weekends and holidays. Customers calling about deliveries and drivers calling from the road both reach us. Here is an ordinary Tuesday night with Meridian on the desk.
Your phones forward to our desk. Your dispatcher locks up and goes home for the night.
Your propane driver calls from the rack. The line ahead of him is six hours deep. We check your supply agreements and send him to the next terminal over, where your gallons are already under contract. He's loading within the hour.
One of your larger accounts calls about a delivery he expected today. We pull up the route, tell him where he sits on tomorrow's first run and give him a real window instead of a promise to call back. He hangs up satisfied and you never hear about it.
A driver calls about a stop he can't make. We rework the route and update the board. Your phone never rings.
A customer calls us directly, out of heating oil with the furnace off in February. We dispatch the on-call driver and stay with it until the drop is made. You're asleep.
Every call, every decision and every delivery from the night is in your inbox before your day team sits down.
Tell us when your office closes and opens, and whether you want weekends. You'll see your estimated monthly range instantly, then an exact proposal within 24 hours.
